Privacy Policy

Effective Date: 14/06/25

Phoenix fire solutions (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Who We Are

Phoenix fire solutions is a UK-based provider of third-party accredited passive fire protection services. Our registered business address is:
For any privacy-related questions, you can contact us at:
 📧 Email: Phoenixfiresolutions.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, company name

  • Project Details: Site location, service requirements, building specifications

  • Usage Data: IP address, browser type, pages visited, and time spent on the website

  • Correspondence: Records of communications (emails, contact forms, etc.)

3. How We Use Your Information

We only use your data when we have a legal basis to do so. This includes:

  • Responding to your enquiries or service requests

  • Providing quotes, site visits, or project updates

  • Sending relevant service information or updates (with your consent)

  • Fulfilling our legal and regulatory obligations

  • Improving our website and service delivery

4. How We Share Your Information

We will never sell your personal information. We may share your data with:

  • Our internal team for project management

  • Subcontractors or suppliers involved in your project

  • IT service providers for website and email hosting

  • Regulatory bodies where required by law

All third parties are required to handle your data securely and only for the purposes we specify.

5. Cookies and Website Tracking

We use cookies to improve your browsing experience and gather analytics on website usage. You can control cookie settings via your browser. Our website may also use Google Analytics to track performance.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or to comply with legal or contractual obligations.

7. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about youRequ

  • Request correction of any inaccurate data

  • Request deletion of your data (where lawful)

  • Object to processing or request restrictions

  • Withdraw consent where applicable

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at Phoenixfiresolutions.co.uk

8. Security Measures

We take appropriate technical and organisational steps to secure your data from loss, misuse, unauthorised access, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date noted at the top.

10. Contact Us

If you have any questions or concerns about this policy or how we use your data, please contact:
 📧 Email: info@phoenixfiresolutions.co.uk