Privacy Policy
Privacy Policy
Phoenix Fire Solutions Ltd
Phoenix Fire Solutions Ltd is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Phoenix Fire Solutions Ltd
Company Number: 16557287
Registered in England and Wales
Email: info@phoenixfiresolutions.co.uk
Website: https://www.phoenixfiresolutions.co.uk
For the purposes of data protection law, Phoenix Fire Solutions Ltd is the data controller.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide to us
Name
Company name
Email address
Telephone number
Address or site details (where relevant to services)
Information included in enquiries, quotation requests, or correspondence
Automatically collected information
IP address
Browser type and version
Pages visited and time spent on the website
Referring website
Device and operating system information
This data is collected through standard website technologies such as cookies and analytics tools.
3. How We Use Your Information
We use personal data only where necessary and for legitimate purposes, including:
Responding to enquiries and quotation requests
Providing fire safety services and compliance documentation
Communicating with clients regarding inspections, works, or reports
Managing contracts, invoices, and business records
Improving website performance and user experience
Complying with legal, regulatory, and insurance requirements
We do not sell or rent personal data to third parties.
4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
Consent – where you have explicitly provided it
Contractual necessity – where processing is required to provide a service
Legal obligation – where we must comply with regulatory requirements
Legitimate interests – for running and improving our business, provided your rights are not overridden
5. How We Store and Protect Data
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration.
Personal data is:
Stored securely
Accessed only by authorised persons
Retained only for as long as necessary for its purpose
When data is no longer required, it is securely deleted or anonymised.
6. Sharing Your Information
We may share personal data only where necessary, including with:
Professional advisers (such as accountants or insurers)
IT and website service providers
Regulatory bodies or authorities where legally required
All third parties are required to respect data security and process information lawfully.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data where applicable
Object to or restrict processing in certain circumstances
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact:
info@phoenixfiresolutions.co.uk
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.
For full details, please see our Cookie Policy.
9. Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.
Last updated: 2025